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Jobs at Forever, Inc

Client Care Associate

Location: Remote

Type: Full Time

Min. Experience: Mid Level

Company Overview

FOREVER is the world’s first and only complete, permanent and trustworthy memory keeping platform on the internet. FOREVER provides a suite of applications for web, desktop, and mobile to help families save, organize, and share all their memories. FOREVER offers guaranteed cloud storage for preserving and sharing photos, videos, and documents, online and desktop software tools for creating scrapbooks and custom print products, and media digitization services. Our products are supported by a network of affiliate sales professionals (Ambassadors) who connect clients to the products and tools they need to celebrate their memories.

What FOREVER Will Bring:

  • Competitive Salary: up to $17 per hour depending on your experience
  • Paid Training
  • Paid Time Off
  • Equity Incentive Plan
  • Remote Working Opportunities
  • Competitive Benefits Package
  • Retirement Plan with Company Match
  • Great mission and work environment

Job Overview

As a FOREVER Client Care Associate, you will be a voice of FOREVER, assisting our clients by providing a concierge level of service while they navigate our products and services. Front line support team members act not only as guidance for routine questions but triage for escalated situations with software and services. The ideal candidate is highly organized, has excellent interpersonal skills, and possesses superior critical thinking ability. A background in troubleshooting IT issues is preferred but not necessary – a willingness to learn these skills is critical.

What You Will Bring:

  • Experience in a client-facing position preferably via phone, email, chat, and or social media with a technology company
  • Proficient understanding of computer and smartphone technology concepts.
  • A positive and empathetic attitude.
  • Strong verbal and written communication skills.
  • A willingness to go above and beyond for our clients and for our broader FOREVER client care team.
  • The ability to adapt to change and work in a fast-paced environment.
  • Excellent organizational skills.
  • A strong ability to multitask and manage multiple client requests simultaneously.

What You Will Do:

  • Provide concierge client support via phone, email, and/or live chat to ensure an excellent customer experience.
  • Maintain detailed documentation of your interactions with clients (knowledge of Zendesk or similar software preferred).
  • Demonstrate superior knowledge of all products and services related to FOREVER’s complete memory-keeping platform. Agents will need to help our clients use the FOREVER application, download, and use our mobile apps (Android and iOS), download, and use our desktop apps (FOREVER Artisan® and Historian™), and navigate our marketing site to find and apply for current promotions. 
  • Go above and beyond for our clients to maintain a high level of client satisfaction.
  • Work collaboratively in a team environment across our business.
  • Conduct usability testing for mobile, web, and desktop applications.

When You Will Work:

  • A rotating schedule that includes evenings and weekends.
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